Privacy Policy
This policy explains how KO Digital Works collects, uses, and protects personal data in line with UK data protection requirements.
1. Who we are
KO Digital Works is a UK-based website and software delivery studio. For privacy questions, contact hello@kodigitalworks.co.uk.
2. Personal data we collect
We collect the information you provide when you contact us, including name, email address, and message. Depending on what you submit, this can also include company name, budget range, and service interest.
If analytics is enabled on the site, we may also process limited usage data and cookies through configured providers.
3. Why we use this data
We use this data to respond to enquiries, prepare quotes, deliver agreed services, and manage follow-up communication.
4. Lawful basis
Our lawful basis for handling enquiry data is legitimate interests and taking steps at your request before entering into a contract.
5. Retention
Contact and enquiry data is retained for up to 12 months, then deleted or anonymised. We may keep data longer where needed for legal, accounting, or active dispute reasons.
6. Processors and subprocessors
- Hosting and infrastructure: Vercel.
- Email delivery: provider to be confirmed when enabled (for example, Resend).
- Analytics: only where configured (for example, Plausible or Google Analytics).
We only use processors needed to operate the service and require them to apply appropriate security and confidentiality controls.
7. Your rights
Under UK data protection law, you can request access, rectification, erasure, restriction, and objection to processing where applicable. You can also request data portability where relevant.
To exercise your rights, email hello@kodigitalworks.co.uk.
8. Security
We apply practical technical and organisational controls, including least-privilege access, role-based access control where applicable, environment separation, and audit logging where available.
9. Complaints
If you are not satisfied with how we handle your data, you can complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.
10. Updates to this policy
We may update this page when services, processors, or legal requirements change.